All Orders are provided on a Custom Basis. Each award is designed, assembled and personalized with engraving or other personalized method, and once built it is non-returnable as it cannot be sold to other customers due to the custom nature of the item in question.
If there is an error on engraving, or other personalization method utilized, that is due to an error on our part, you may request a return merchandise authorization to return the item within 30 days after the date your order was shipped or delivered and we will make any corrections at our expense with like or similar item as may be available.
There is No Refund even if the engraving is due to an error on our part. We will correct any errors, or re-engrave with the correction on a new item of similarity. Any spelling errors on the customers part are the responsibility of the customer. We can only engrave what we are asked to engrave and as a general policy we do no proof, or spell check text submitted by a customer as there are valid reasons to mis-spell certain words.
Any returns accepted by our company that do not follow the above procedure are subject to a 25% restocking fee. Any shipping charges assessed are non-refundable. The restocking fee and shipping charges will be deducted from the credit issued back to credit cards and/or any checks that are cut as a result of the return, before the credit is issued. The amount of the credit will be less the restocking fee and applicable shipping charges.
Deposits and Payment on Orders
All orders must be paid in full prior to us filling the order. If you have elected check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your order include Visa, Mastercard, American Express and Discover Card Payments. An order is not accepted unless you receive an order acknowledgement from us through e-mail or fax.
Returned Checks/Disputed Credit Card Transactions
There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the 35.00 returned check fee may be paid by cashiers check.
There is a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions whereby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.
We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our online catalog is accurate and a pricing change would only occur in the case where an error is discovered on a product. You will be notified of the pricing change and have the opportunity to cancel your order should this occur.
By ordering your awards from our company, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us.
Please note that this Use Policy is subject to change without notice, and that it reflects our current business practices. This Use policy is dated July 1, 2020
PERSONAL INFORMATION AND CHOICE
“Personal information” is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, etc, readily identifiable to that specific individual. A domain name or Internet Protocol address is not considered personal information, however, it is considered “electronically collected personal information.”
According to Government Code 11015.5., “electronically collected personal information” means any information that is maintained by an agency that identifies or describes an individual user, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business.
“Electronically collected personal information” that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit on our web site. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, adding products to a shopping cart, submitting an order, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of this web site.
If any type of personal information is requested on the web site or volunteered by the user, State and Federal law, including the Information Practices Act of 1977, Government Code Section 11015.5., and the federal Privacy Act of 1974 may protect it. However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or State law.
All Information submitted or collected by use of this web site is considered to be publicly accessible information.
A SPECIAL NOTE ABOUT CHILDREN
Children are not eligible to use services that require submission of personal information, and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information to us as part of a user profile or personalization profile, an order for products or e-mails. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.
INFORMATION COLLECTED AND HOW IT IS USED
We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services such as fulfillment and completion of your order, but use of these services is voluntary.
If you do nothing during your visit to the web site but browse or download information, we automatically collect and store the following information about your visit:
- The Internet Protocol Address and domain name used, but not the e-mail address;
- The type of browser and operating system you used;
- The date and time you visited this site;
- The web pages or services you accessed at this site;
- The web site you visited prior to coming to this web site.
The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our web site logs do not identify a visitor by personal information, and we make no attempt to link other web sites with the individuals that browse this web site.
This site may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to this web site.
WHAT HAPPENS TO INFORMATION YOU SUBMIT TO US?
If you choose to submit information to us, the information may or may not be transmitted through secure lines to our company database. You will be notified whether the information submitted is secure or not by your browser. Different browser notify you using different methods. Please consult the documentation for the browser you are using for details on how your particular browser notifies you of security information.. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law and/or as necessary to fulfill your order request.
USE OF INTERNET REQUEST FOR ASSISTANCE FORM INFORMATION
Any information you provide to us will only be shared with entities involved in your order as necessary. Information you provide may be included with other consumers’ information to be used for statistical reporting, trending data, and/or investigative actions. For example, we may need to retain information that becomes part of an enforcement action or consumer complaint case for a period of time after the closing date of your order. Typically orders are stored in our online database for a period of seven years for accounting purposes.
If during your visit to this web site you participate in a survey or send an e-mail, the following additional information will be collected:
- The e-mail address and contents of the e-mail; and
- Information volunteered in response to the survey.
The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us. The information is retained in accordance with Government Code 11015.5.
IF YOU SEND US E-MAIL
You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other employees or third party organizations we work with who may be better able to help you, and this staff may be employed by a different agency or company. Except for authorized law enforcement investigations or, as required by law, we do not share your e-mail with any other organizations and your e-mail address is never sold to third party companies for use in spam activities.
We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the e-mail to another agency for appropriate action for the purpose of fulfilling your order request.
If you place an order with us, we request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you.
All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this Use Policy and the Public Records Act, the Information Practices Act, or other law governing the disclosure of records, the Public Records Act, the Information Practices Act, or other applicable law will control.
AUTOMATIC COLLECTION OF INFORMATION/COOKIES
Cookies created on your computer by using this web site may contain “personal information” but only if you submit that personal information to this site through our forms. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.
This Site, as developer and manager of this web site, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire sites operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via this web site. However, because of the Public Nature of the Internet, you should consider ANY AND ALL information submitted through, or listed at this site to be publicly and freely accessible. This site or it’s owners make no representation or warranty to the contrary.
LINKS TO OTHER SITES
This web site and the information it contains are provided as a public service by the our company. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.
LIMITATION OF LIABILITY
This site attempts to maintain the highest accuracy of content on its web site. Any errors or omissions should be reported for correction.
We makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this web site and expressly disclaims liability for errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this web site or its hyperlinks to other Internet resources.
Reference in this web site to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by this site or its employees or agents.
Logo artwork used for laser engraving into various products must be in an acceptable format to ensure good quality results in the laser engraved image. The process used for laser engraving is different than the process used for printing on your printer. An Image that looks good on a printer, may not engrave well on a product.
Printers can handle gray-scales of artwork which creates a smoothing effect in the printed result. Laser engraving using a burning technique to burn the image into the product and thus burns each pixel, regardless of shade level found in grayscale images.
For laser engraving acceptable file formats include the following:
TIFF, BMP, JPG or other Raster images that are 1-Bit black and white camera ready artwork. No Grayscale. Should be in a minimum of 300 DPI resolution.
CorelDraw, EPS, PDF vector artwork that has all text converted to curves or outlines.
We accept only PC artwork files.
JPG or GIF images or other low resolution images converted to a TIFF or BMP and even if the resolution is changed to 300 dpi, are not acceptable if the original image was less than 300 DPI. Simply saving a file as a new file type, does not increase the quality of the pixels in the artwork itself. Images from web sites are typically in 72 or 96 DPI. Please contact your companies graphic department to obtain a High Resolution logo, vs using one off your companies web site.
If you do not have a high resolution image or must use one from your companies web site, please be aware that the end result of the laser engraving may not look professional. We can re-design the image if you prefer using the artwork you supply from your company web site, however there is a graphic design charge of $80/hour billable in 15 minute increments.
Do not embed image files inside of word documents or other documents such as spreadsheets, rather provide the raw artwork file itself.
Our company maintains a database containing thousands of standardized company logos and artwork files. In most cases, we may have your companies logo already on file in a laser engravable format. If you have any questions, please do not hesitate to contact us.